Trainee FAQ
-
I want to set up two-factor authentication for my login account.
-
I can't press the “Submit All Answers And Complete The Diagnosis” button for the diagnosis.
-
I've stopped the diagnosis. What should I do?
-
An error occurred when I submitted my diagnostic response.
-
The newly added course is not displayed.
-
The class I'm supposed to be taking doesn't appear.
-
The lecture video will not play.
-
The message “Error loading media” is displayed and the video cannot be played.
-
I don't know where the materials for the exercises are.
-
When I try to download teaching materials or supplementary materials, a screen appears that looks like a system error.
-
The audio of the video can only be heard from one side.
-
Error code “224003” is displayed and the video cannot be played.
-
When I try to enter, I am asked for a password and cannot proceed.
-
The email sent from the system is garbled.
-
I don't know my login password.
-
Do you have manuals?
-
My account has been locked.
-
422 Unprocessable Entity was displayed.
-
I registered the wrong name.
-
I registered a wrong email address.
-
How can I check the answers to my “Ask the Instructor a Question”?
-
What if I have a question about the lecture content?
-
I can't download the main textbook.
-
Is there a way to search for “unanswered exercises”?
-
Is it possible to rewrite my answers to the questions in the lecture?
-
Can I check the progress of my course?
-
Can I interrupt the assessment?
-
Is it possible to receive the assessment questions, correct answers, and explanations?
-
What is the minimum connection speed required?
-
Can I take lessons on a smartphone or tablet?