We apologize for the inconvenience, but please try the following methods.
- Select “Low” from the bottom right of the video player to play the video at low quality
- A network speed of 3.0Mbps or higher is required. In some cases, videos may not play at speeds below this.
- You can measure your network speed by searching for “Internet speed test” on Google.
- If you are using a VPN (Virtual Private Network), turn off the VPN
- Depending on the VPN server settings, there are cases where videos cannot be played.
- Try refreshing the screen or relogging in
- If possible, install the Google Chrome browser and use Chrome
- Google Chrome can be downloaded from https://www.google.com/intl/ja_jp/chrome/.
- If you are already using the Google Chrome browser, please try Edge.
- If possible, try using a different network environment or device.
- Example 1: Connect your PC to the internet via personal hotspot on your smartphone and try playing the video.
- Example 2: If you are using a smartphone, try playing the video on a PC.
If you have tried one of the above methods and are still experiencing problems with video playback, please contact us here with the following information to the best of your ability.
- Operating system and version
- Browser version
- Network speed
- Screen capture of the problem occurring
Also, please check this answer for recommended system requirements.