You can set or cancel two-factor authentication for each login account (Precena ID) by following the steps below.
About the specifications
The two-factor authentication for Presena ID uses the TOTP (Time-based One-time Password) method based on authentication applications. To use this service, you will need to install an authentication application on your smartphone device.
Examples of authentication applications
- Google Authenticator
- Microsoft Authenticator
- Authy
*You may be required to use specific authentication apps depending on the organization you belong to. Please check with the system/security administrator of your organization as necessary.
How to set up
1. After selecting “My Settings” in the top right on Home screen, click “Change Settings” and then select “Set up two-factor authentication” on My Settings screen.
Alternatively, after logging in from here, you can also display the settings screen.
2. On the Authentication Settings screen, click the “Add” button.
3. Please enter the password for the account you are logged in to. After entering the password, please press “Show QR code”.
4. Please start the authentication application on your smartphone device and scan the QR code on the screen.
5. Please enter the 6-digit code displayed on the authentication application. After entering the code, please click the “Enable” button.
6. When the following screen appears, the two-factor authentication settings are complete. You can close the settings screen by clicking the X button in your browser.
How to log in after setting
1. After setting up two-factor authentication, the following screen will be displayed when you log in, and you will be asked for a 6-digit code. Please enter the code displayed on the authentication application.
How to cancel
If you are unable to log in due to unforeseen circumstances such as losing your device or a problem with your settings, please contact us via the Contact Us page. A member of staff will contact you to help you.
1. If you want to cancel the two-factor authentication settings, please follow the same procedure below as when you set them up.
After selecting “My Settings” in the top right on Home screen, click “Change Settings” and then select “Set up two-factor authentication” on My Settings screen.
2. On the two-factor authentication settings screen, click the “Disable” button.
3. When the following message appears, please click the “Disable” button.
4. When the following screen appears, the two-factor authentication settings have been successfully deactivated.