It may take a few munuites for the list to be registered. You can check the status of the roster registration on the Entry Info screen.
If the registration fails, please check that there are no errors in the list and upload it again. The following are possible causes of failure
- The list file is empty
- The required fields, email address and company name, have not been entered
- The list file template has not been used
- The template file has been changed and rows or columns have been added
- the same email address is entered multiple times in the list file
- a password or access restrictions have been set for the list file
- the email address format is incorrect (e.g. the @ is missing or duplicated, or the address is entered in full-width characters, etc.)
Also, if you re-upload the list that you have already uploaded, the additional trainee accounts will be registered.
If you have any concerns or are in a hurry, please contact our sales representative.